Return & Refund Policy

Effective Date: May 13, 2026

Thank you for shopping at Qivika. We want you to love your purchase. This policy outlines our return and refund terms.

Eligibility for Returns - Items may be returned within **30 days** of delivery. - Items must be **unused, in original condition, with all original packaging, tags, and accessories**. - Clearance items are final sale and cannot be returned or exchanged.
How to Start a Return Contact our support team at **support@qivika.com** with your order number and reason for return. We will review and provide return instructions.
Return Shipping - **Customer is responsible for return shipping costs** unless the item arrived damaged, defective, or incorrect. - In case of our error (damaged/defective/wrong item), we will cover return shipping or send a replacement.
Inspection & Refund - Once we receive and inspect your return, we will notify you of approval or rejection. - Approved refunds will be processed to your original payment method within **5–10 business days**. - Refunds may take additional time to reflect in your account depending on your payment provider.
Exchanges We offer exchanges for defective or damaged items within 30 days of delivery, subject to availability.
Damaged or Defective Items Please notify us within **48 hours** of delivery if your item is damaged or defective. Include photos of the damage and packaging. We will arrange a replacement or refund.
Final Sale Items All clearance items are **final sale** and cannot be returned, exchanged, or refunded.
Contact For return questions: support@qivika.com Brand: Qivika